Hello, I'm a Spanish hifi customer. The last june, I bought ESA Continuum XXV speakers in a poland store; "Hi End Corner". An online purchase.
I have had problems with "Hi End Corner" (http://www.hiendcorner.pl/) and "ESA Speakers Company" (http://esa.com.pl/). The ESA Continuum XXV speakers have a defect on woofer or a desing defect, you can heard a strange sound in the bass sound, it happens in some songs. Within 10 days of the purchase, I asked the store for a return money or exchange for other speakers (within the legal timeframe of 14 days). Before I made the purchase, i contacted with "Hi End Corner" and they said me that if I wasn't satisfied or the speakers don't playing in my mood they'll return the money. "Hi End Corner" cheated me. "Hi End Corner" refused to return my money, and also they refused to change other product.
I filed a lawsuit in the court and an European Consumer Centres complaint with "Hi End Corner" and after many months of sending emails. The last august they accepted a change for another product. I decided to change the ESA Continuum XXV model for the ESA Triton 1 model and Cocktail Audio X30 device. I knew the ESA Triton 1 model because it was the speaker that I had previously and it worked very well.
The last october my new ESA Triton 1 and CocktailAudio X30 device came to my home, after much insisting to "Hi End Corner" and "ESA Speakers Company" for the change. But again there were problems:
1) After the first listenings, I discovered that one of the woofer was damaged and it sounded bad. I contacted (email) "ESA Speakers Company" and "Hi End Corner" to repair the woofer but "ESA Speakers Company" never answered my emails and "Hi End Corner" only answered once, they answered that my amplifier had broken the woofer!!
2) The CocktailAudio X30 device was used or secondhand. The packing box seemed to have been manipulated, the screen of the device didn't have the original protector and the feet of the device had protective felts that aren't original.
Tired and desperate I bought two peerles woofers (Peerless 830883) and i replaced the new woofers. The result was that my ESA triton 1 sounded great with the new woofers. The cost of the new woofers was 179 EUR. "ESA Speakers Company" never responded or offered to repair the woofer and they would have to pay me the money but I know they will never pay me.
When removing the defective peerless Woofers I saw something that I did not like: the damaged woofers had serial numbers different and non-consecutive, you can see in the photos.It is very unprofessional!
Since last October I am still waiting for the purchase invoice (ESA triton 1 and Cocktail Audio X30). I have sent many emails to "Hi End Corner" for the invoice, but they aren't reply my emails and Whatsapss.
Has anyone had problems with Hiend Corner and ESA Company?
Is ESA Company making defective and poorly designed models?
I think that the error of the ESA Continuum XXV loudspeakers is a bad calculation of the enclosure and it produced an overexcursion of the woofer in any songs
Now I enjoy my ESA Triton 1 and the speakers plays properly after i changed the woofers (Peerless Factura.pdf)
All this is described in another polish forum (audiostereo.pl): http://www.audiostereo.pl/esa-speakers-and-hi-end-corner-problems-bad-experience_137268.html